Your order shipment status can be tracked on your quip profile page or by using the tracking number provided in your shipment confirmation email (we’ll send this once your order has been shipped out). Here’s what to look for:
Visit www.getquip.com/orders to check the shipment status of your order.
Please note that it may take a few days for tracking information updates to appear after a package is scanned by USPS. If you do not receive an update after 10-14 business days, please contact USPS directly for further assistance. Our support team is unable to track packages once they are being processed by these delivery services.
Please also note, due to COVID-19, you may begin to see transit delays of up to 10-14 business days worldwide. You may have restricted deliveries in your areas due to increased security measures, which would cause our shipping partners or your local postal offices to hold your parcel(s).
According to USPS, as of April 17, 2020, Priority mail estimates have been extended from 2-3 business to 3-4 business days.
If you experience any shipping issues, please contact us within 30 days from the date of shipment. After 30 days, we cannot reship [or refund] an order that is already shown as delivered.