To cancel your subscription, please visit www.getquip.com/subscriptions, log in and click the 3 vertical dots next to the plan you want to cancel. If your refill has already generated, you'll need to contact us to cancel.
You will then see a "Cancel this plan" pop-up. Please click on this pop-up and select the reason you would like to cancel and then click "Submit". You can confirm by clicking on the "cancel plan anyway", followed by "accept" in the pop-up to fully cancel your plan.
Canceling a plan will not cancel a refill order that has already generated. If you have canceled after your refill has generated, you will need to email our team directly at firstname.lastname@example.org to cancel the pending order.
Please note that if you cancel a prepaid plan early, you will not receive any of the prepaid materials. We cannot send the remaining brush heads all at once as this is an automated subscription.