Our refill plans are fully automated to generate a refill order every 3 months after your initial order date. The contents of the refill will depend on the item ordered at checkout.
All refill plans are on a 3-month schedule. We are not able to change the date when a refill order is scheduled to generate or put a plan on pause. If you’d like to skip one refill order, please contact us once the order has been generated and we can cancel it for you. If you’d like to have a different refill date, you can cancel your plan and restart at a later time.
To cancel your plan, go to www.getquip.com/subscriptions. Then click on the three vertical dots next to the plan you are looking to cancel.
You will then see a "Cancel this plan" pop-up. Please click on this pop-up and select the reason you would like to cancel and then click "Submit". You can confirm by clicking on the "cancel plan anyway", followed by "accept" in the pop-up to fully cancel your plan.
If your refill has already generated, you'll need to email us to cancel.
You can start a new plan using this link: https://www.getquip.com/refills. You will have the option to order a refill order that will ship right away or in 3 months time.
If you would like to change the quantity of items, you can do so in your account here: https://www.getquip.com/subscriptions. Next to the plan you are looking to update you will see a number with a drop down. After selecting the new quantity, be sure to scroll down and select ‘Update Quantity’.