Our refill plans are fully automated to generate a refill order every 3 months after your initial order date and the contents of the refill will depend on the items ordered at checkout.
All refills plan are on a 3-month schedule. We are not able to change the date when a refill order is scheduled to generate or put a plan on pause. If you’d like to skip one refill order, please contact us once the order has been generated and we can cancel it for you.
If you’d like to alter your refill date, you will need to cancel your plan and then purchase a new one once you're ready to receive refills. Please follow these instructions:
To cancel your subscription, please visit your plans page, log in, and press the three vertical dots next to the plan you want to cancel.
You will then see a "Cancel this plan" pop-up. Please click on this pop-up and select the reason you would like to cancel and then click "Next". You can confirm by clicking on the "Cancel plan anyway", followed by "Confirm Cancellation" on the next page to fully cancel your plan.
If your refill has already generated, you'll need to email us to cancel that processing refill order if needed.
You can start a new plan using this link. You will have the option to order a refill order that will ship right away or in 3 months time.