On a refill plan, we’ll send you a fresh floss refill every 3 months. To replace the string, remove the dispensing head from the canister of your refillable floss, then tap out (and recycle) the empty plastic wrap. Thread the exposed floss from your new refill through the hole in the dispensing head, then drop the refill into the canister. Finally, press down the dispensing head to close it, then secure it by pressing down until you hear a heavier click.
Here’s a step-by-step:
Open as normal, then pull the dispensing head away gently until it pops off. Remove old refill and recycle.
Remove and restring
Thread the exposed floss in the refill through the hole inside the dispensing head. Drop the refill in the canister with string end facing up.
Put the dispensing head back on, press down to close, then make sure it’s secure by pressing down until you hear a heavier click (the floss should be loose).